Privacy Policy: Scan to Result

Effective Date: 01 January, 2026

Scan to Result ("Scan to Result", "we", "our", "us") is operated by Datagain Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Scan to Result mobile application, web platform, and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Organization details (HQ, Agency, Branch information)
  • User role information

b. Account Information

  • Login credentials
  • Role and permission configurations
  • Staff association details

c. Diagnostic and Test Data

  • Scan results
  • Specimen identifiers
  • Confirmation test status
  • Lab-related metadata

Results generated within the application may be preliminary unless confirmed by an integrated laboratory partner.

d. Device Information

  • Device type
  • Operating system
  • App version
  • Usage activity related to scans

e. Camera and Scan Media Data

Scan to Result uses the device camera to:

  • Capture scan inputs
  • Record short scan-session videos during cup scanning
  • Support automated interpretation and validation workflows

These recordings are used strictly for scan verification, processing, compliance tracking, and audit support where applicable.

2. How We Use Your Information

We use collected data to:

  • Provide scan-to-result processing services
  • Generate and display test results
  • Support confirmation lab workflows
  • Enable payment-based confirmation testing
  • Manage organizations (HQ, Agencies, Branches)
  • Manage user roles and permissions
  • Improve platform performance
  • Maintain system security
  • Support audit and compliance workflows

3. Organizational Accounts and Administrator Access

If your account is created under a business organization:

  • Organization administrators may access user activity and results
  • Permissions are controlled at the organization level
  • Administrators act as data controllers for staff-level access within their organization

If an HQ-level account is deactivated or deleted, associated staff access will also be restricted.

4. Confirmation Laboratory Integrations

Scan to Result integrates with third-party laboratory systems to support confirmation testing workflows.

When confirmation testing is requested:

  • Specimen identifiers are generated
  • Orders are submitted to partner laboratories
  • Results may be updated after laboratory confirmation

Laboratory partners process confirmation testing independently under their own privacy policies.

5. Payment Processing

Confirmation testing may require payment through integrated third-party payment gateways.

Scan to Result does not store full payment card information. Payments are processed securely by authorized payment service providers and may be subject to laboratory processing policies.

6. Medical and Diagnostic Disclaimer

Scan to Result provides automated scan interpretation workflows.

Results generated within the application:

  • May be preliminary
  • Do not replace professional laboratory confirmation testing
  • Should be interpreted according to applicable compliance procedures

Where confirmation testing is required, laboratory-confirmed results should be considered authoritative.

7. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Maintain compliance records
  • Support reporting requirements
  • Resolve disputes

Accounts deleted through the platform are processed using soft deletion, meaning login access is removed while records may remain stored for compliance, audit, and regulatory purposes.

8. Data Security

We implement industry-standard safeguards including:

  • Secure authentication
  • Role-based access controls
  • Encrypted data transmission
  • Controlled infrastructure access

However, no system can guarantee absolute security.

9. Sharing of Information

We may share data with:

  • Laboratory partners for confirmation testing
  • Payment processors
  • Authorized administrators within your organization
  • Legal authorities when required by law

We do not sell personal data.

10. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing

Requests may be submitted through your organization administrator or platform support at support@scantoresult.com.

11. Children’s Privacy

Scan to Result is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be reflected with a revised effective date. Continued use of the Service indicates acceptance of changes.

13. Contact Information

For questions regarding this Privacy Policy:

Datagain Inc
10750 Moore Dr
Parkland, FL 33076-4845
USA
Email: support@scantoresult.com